Questions Answered

How often do you inspect my investment property?

As a rule of thumb, up to four times a year, plus ingoing and outgoing inspections when there is a tenant changeover. There is no charge outside the regular quarterly inspections. You will be provided with a comprehensive report plus personalised input.

What happens with water charges?

Although tenants are required to pay for metered water, it is easier, in the first instance for the owner to pay, and we then pass the amount on to the tenant and your account will be credited. This saves the water being restricted for possible non payment.

How do you monitor possible arrears?

The first thing we do every morning is process the rent statement and know immediately if a tenant has not paid. We are swift to contact the tenant and follow the legal process required the same day. Usually, a phone call is all it takes!

How and when are we paid?

Payment of rent from the previous month received by us, less fees, will be transferred into your nominated bank account on the first working day of each month. If required, we can provide you with bi-monthly payments.

What do I do about the lawns and gardens?

Under the Act, lawns and gardens are to be kept in a “reasonable condition“ by the tenants. If your property has a large section it may be prudent to have a prune/spruce up annually – we are very good at negotiating issues like this with tenants!

Don't hesitate to ask us any other questions you may have ...